DFW's Latest Updates
We have evolved our processes to focus on your well-being and are committed to ensuring it is clean, secure and ready for you.
Effective February 1, 2021: Federal law requires all customers and employees wear masks over their nose and mouth while on DFW Airport property, including any facilities or vehicles on Airport property. The requirement applies to anyone age 2 and older or anyone without a medical condition that prevents them from wearing a mask safely.
All persons at DFW Airport must wear a mask at all times except while eating, drinking, or taking oral medications for a brief period. All persons are required to put the mask on immediately after finishing a meal, drink or taking oral medications. A mask means a material covering the nose and mouth of the wearer, excluding face shields.
Refusal to comply with these requirements can result in removal from Airport facilities. The safety of our customers and employees remains our top priority as DFW Airport continues to support local, state and federal public health officials.
According to the Centers for Disease Control and Prevention (CDC), face coverings provide an additional measure to help slow the spread of COVID-19 when combined with everyday safe practices including healthy hygiene of regular hand-washing for at least 20 seconds and physical distancing.
The CDC provides the following tips for wearing face coverings:
- Wash your hands before putting on your face covering
- Put the face covering over your nose and mouth and secure it under your chin
- Try to fit the face covering snugly against the sides of your face
- Make sure you can breathe easily
Effective January 26, 2021: New requirements for International Travelers
New requirements for international travelers entering the United States are in place. Effective Jan. 26, 20201, public health professionals from the Centers for Disease Control and Prevention (CDC) are verifying information on required COVID-19 testing for all air passengers arriving in the U.S. from a foreign country. For more information on the testing and documentation requirements for international passengers arriving in the United States, see the CDC website for more information.
Highest standards of cleaning policies and procedures
What DFW is Doing For Your Safety
Enhanced cleaning and sanitization procedures began in January 2020
- We deploy a Cleaning Strike Team, consisting of 165 dedicated members, who in addition to our custodial contractors focus on increased cleaning frequencies of touch points in all five terminals
- TSA security checkpoints, adjacent seating, holding areas undergo enhanced cleaning. Sanitization of divesting bins at checkpoints and enhanced cleaning has also been executed in the CBP Federal Inspection Services (FIS) areas.
- Contractors are on-call for decontamination protocols when necessary.
DFW has continued Smart Restroom implementation throughout the terminals offering a touchless experience with auto faucets, soap dispensers and paper towel dispensers. Digital screens indicating number of stalls vacant at entrances to help reduce crowding.
Plexiglass shields installed throughout terminals in areas where employees have direct interactions with customers. Shields have been installed at TSA security checkpoints and CBP inspection locations.
Graphics, signage and PA announcements have increased throughout the terminals to encourage social distancing and required face covering protocols. Floor signs installed to encourage social distancing in queue lines.
First to earn GBAC STAR Accreditation
DFW Airport is the first airport in the world to have earned GBAC (Global Biorisk Advisory Council) STAR Accreditation.
GBAC STAR Accreditation is the gold level standard of prepared facilities.
This accreditation demonstrates our commitment to keeping our customers and employees secure and safe.
Obtaining GBAC STAR Accreditation means that that DFW Airport is implementing the industry’s highest standards for cleaning, disinfection and infectious disease prevention.
As the cleaning industry’s only outbreak prevention, response and recovery accreditation, GBAC STAR helps organizations establish protocols and procedures, offers expert-led training and assesses a facility’s readiness for biorisk situations.
Composed of international leaders in the field of microbial-pathogenic threat analysis, mitigation, response and recovery, GBAC provides training, guidance, accreditation, certification, crisis management assistance and leadership to government, commercial and private entities looking to mitigate, quickly address and/or recover from biological threats and real-time crises.
Impacted Air Service
Air service continues to be still be impacted, including the suspension of various international flights. Please contact your airline. Preflight COVID-19 Rapid Testing is available for select American Airlines flights available at DFW. The testing station is administered by CareNow and is located inside Terminal D between gates D40 and B1.
Impacts to Products and Services
- Checkpoints are reopening and/or adjusting operational hours.
- View open checkpoints and live wait times on the security page or on DFW's mobile app, iOS or Android
- Prepaid Parking modifications or cancellations can be made at least 1 hour in advance of your booking arrival time and receive a full refund. Read our FAQ page on our policy.
- The Express South, Remote North and Remote South parking lots are closed. The Express North lot remains open and offers a rate of $10/day.
- DFW Airport Valet is operating from one location in each Terminal at the 1-hour zones of the garages on the Arrivals Level at A20, B30, C21 and E17. For Terminal D, location is at the curbside on the departures level at D30.
- Badging (Access DFW) office has reduced their office hours to 9 a.m. to 4 p.m., Monday - Friday. Offices have been permanently moved to Terminal B, B17, outside security.
- The Ambassador Program office will temporarily suspend volunteer activities.
- Lost and Found location at Terminal E baggage claim E4 will reduce hours effective April 1 - September 30, 2020 to Monday - Friday 8 a.m. - 6 p.m.
- U.S. Customs and Border Protection (CBP) has suspended operations at the Trusted Traveler Program enrollment center located at DFW Airport.
Shop, Dine and Amenities That are Open
Several restaurants, shops and services will have limited hours or still be temporarily closed. Food & Beverage locations that are open are operating on a limited occupancy: 50% for restaurants and select bars remain closed due to recent government order.
Face Covering Mandate FAQs
A: A mask is something cloth or material that covers your nose and mouth at all times. It should be a solid piece of material that fit snugly, without gaps, slits, exhalation valves, or punctures. Masks should have ear loops or ties or can be a gaiter with two layers of fabric (or one layer of fabric folded over itself). Face shields and/or goggles are not an acceptable substitute for the use of a mask; however, they may be used in addition to an acceptable face mask.
A: Everyone ages 2 and older who does not have a medical condition that prevents them from wearing a mask safely must wear their mask while on DFW Airport property, including any facilities or commercial vehicles on Airport property.
A: Passengers are required to wear masks at all times on Airport property. This includes Airport terminals, parking facilities, rental car stations, busses and shuttles, and any other building once on Airport property.
A: You are allowed to remove your mask while actively eating or drinking. However, you must put your mask back on immediately after you are finished eating or drinking. Masks can be removed briefly to take medication orally. You may also lower your mask temporarily to verify your identity at the airport TSA security checkpoint. Persons driving alone or with family in their private vehicle do not have to wear the mask in the vehicle.
A: Exemptions include travelers younger than the age of 2 years old; persons with a disability who cannot wear a mask or cannot safely wear a mask because of the disability as defined by the Americans with Disabilities Act; persons who are hearing impaired and when the ability to see the mouth is essential for communications; and, persons for whom a mask would create a risk to workplace health, safety, or job duty as determined by relevant workplace safety guidelines or federal regulations. Visit TSA.gov for more information about face mask requirements.
Q: What happens if I do not wear a mask? A: Persons 2 years old or older without a mask or who fail to wear their mask properly will not be allowed through TSA checkpoints. If a passenger has already passed through a security checkpoint and takes off their mask – and are not actively eating drinking or are taking medication orally – will be asked to put the face mask back on properly. Refusing to wear a mask in or on Airport property is a violation of federal law; individuals may be subject to penalties under federal law or may be charged with criminal trespassing.
A: The TSA Cares helpline provides airline passengers with disabilities, medical conditions and other special circumstances additional assistance during the airport security screening process. Call +1-855-787-2227 about 72 hours prior to traveling with questions about process and mask exceptions, screening policies and procedures and what to expect at the security checkpoint.